Terms & Conditions

1. License Grant

Alrabt Aldhaki Company for Information Technology is an information technology company specializing in providing services and solutions to the hospitality and lodging sector through its proprietary system called "TaskyInn" — an online, cloud-based property management system (PMS) designed for hotels, serviced apartments, and residential accommodation units.

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the TaskyInn platform ("Service") via our website during the subscription period, solely for your internal business operations.

If you subscribe to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. Your subscription constitutes acceptance of these Terms, including any offline components of the Service, if applicable.

2. Definitions

3. Subscription & Payment

3.1 Subscription Fees

A subscription invoice is issued to each subscriber commencing from the date the first property is added to TaskyInn. Invoices cover all Service access fees for the preceding usage period. All invoices are generated electronically in compliance with ZATCA e-invoicing regulations and are sent to you via email.

3.2 Payment Terms

All invoices shall be paid within ten (10) calendar days of the invoice date. If payment is not received by the due date, we will issue a reminder notice. Continued non-payment beyond the grace period shall entitle us to suspend your access to the Service. We may reactivate your account upon receipt of all outstanding fees, or we may terminate your account in accordance with these Terms and applicable Saudi law.

3.3 Automatic Renewal

Unless otherwise specified in your subscription plan, your subscription automatically renews for successive periods of the same duration under the then-current terms and pricing. You must provide at least thirty (30) days' written notice prior to the end of the current period to cancel automatic renewal.

3.4 Refund Policy

All subscription fees are non-refundable. No refunds shall be issued for partial use, non-use, or early termination of the Service, except where required by the Saudi E-Commerce Law (Royal Decree M/126 of 1440H) or where expressly stated in a separate written agreement.

3.5 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Downgrading may result in loss of content, features, or service capacity. We shall not be liable for any such loss. Updated fees will be reflected in invoices for subsequent billing periods.

3.6 Taxes

Subscription fees are exclusive of all taxes, levies, and duties, including Value Added Tax (VAT) as imposed by the Saudi Zakat, Tax and Customs Authority (ZATCA). You are solely responsible for all applicable taxes arising from your use of the Service.

4. Your Obligations

4.1 Lawful Use

You shall use the Service solely for your legitimate internal business operations in the hospitality sector, in full compliance with these Terms and all applicable laws of the Kingdom of Saudi Arabia, including the Anti-Cyber Crime Law (Royal Decree M/17 of 1428H) and the Personal Data Protection Law.

4.2 Account Security

You are responsible for maintaining the confidentiality and security of all usernames, passwords, and access credentials associated with your account. You must notify us immediately at support@taskyinn.com of any unauthorized access, security breach, or suspected compromise of your account.

4.3 Accuracy of Information

You represent and warrant that all information provided during registration and throughout your use of the Service is accurate, current, and complete. You shall promptly update any changes to your billing or contact information.

4.4 Regulatory Compliance

You are solely responsible for ensuring that your use of the Service complies with all applicable industry regulations, including but not limited to ZATCA e-invoicing requirements, Saudi Tourism Authority regulations, Shomoos guest registration requirements, and any other governmental or regulatory obligations specific to your operations.

5. Acceptable Use

When accessing and using the Service, you shall NOT:

• Attempt to undermine, circumvent, or compromise the security or integrity of the Service, our networks, or computer systems.
• Use or misuse the Service in any manner that may impair its functionality or degrade other users' ability to use it.
• Attempt to access any part of the Service or data to which you are not authorized.
• Upload, transmit, or introduce any malicious code, virus, trojan, or harmful files into the Service.
• Post, publish, or transmit any content that is unlawful, defamatory, obscene, or offensive under Saudi law.
• Copy, reproduce, modify, adapt, translate, decompile, disassemble, or reverse-engineer any part of the Service or its underlying code.
• Resell, sublicense, redistribute, or make the Service available to any third party without our prior written consent.
• Use the Service to transmit unsolicited commercial communications (spam) or for any purpose unrelated to your legitimate hospitality business operations.

Violation of this clause may result in immediate suspension or termination of your account and may expose you to civil and criminal liability under Saudi law, including the Anti-Cyber Crime Law.

6. Confidentiality

6.1 Mutual Obligations

Each party shall keep confidential all information concerning the other party obtained under these Terms. Neither party shall disclose Confidential Information to any third party or use it for any purpose other than performing its obligations under these Terms, unless the other party has given prior written consent or disclosure is required by law or court order.

6.2 Survival

The confidentiality obligations of each party shall survive the termination or expiration of these Terms for a period of three (3) years.

6.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party;
• Was already in the receiving party's possession without restriction prior to disclosure;
• Is independently developed by the receiving party without reference to Confidential Information; or
• Is lawfully obtained from a third party without any obligation of confidentiality.

7. Data Ownership

7.1 Your Data

All Customer Data entered into or processed through the Service remains your exclusive property. We do not claim any ownership rights over your data. We shall not use, access, or disclose Customer Data except as necessary to provide, maintain, and improve the Service, or as directed by you, or as required by law.

7.2 Data Backup

We perform daily backups of Customer Data as part of our standard operations. However, this does not constitute a guarantee against data loss. You are responsible for maintaining independent copies of all critical data entered into the Service.

7.3 Data Export on Termination

Upon termination of these Terms (except termination for breach by you), we shall make available an export of your Customer Data in a standard format within thirty (30) days of the termination date, provided you request such export at the time of termination. We reserve the right to withhold data export if the subscription was terminated due to non-payment of outstanding fees.

7.4 Data Processing

For the purposes of Personal Data processed through the Service, you are the "Data Controller" and we act as the "Data Processor" as defined under the Saudi Personal Data Protection Law. We shall process Personal Data only in accordance with your instructions and the provisions of our Privacy Policy. Further details regarding our data processing practices are set out in our Privacy Policy.

8. Intellectual Property

The Service, including all software, source code, algorithms, user interfaces, designs, documentation, trademarks, trade names (including "TaskyInn"), logos, and all associated Intellectual Property Rights, are and shall remain the exclusive property of Alrabt Aldhaki Company for Information Technology.

These Terms do not convey to you any ownership interest in or to the Service. The limited license granted under Section 1 does not include any right to modify, copy, distribute, create derivative works of, publicly display, or commercially exploit the Service or any portion thereof.

Any feedback, suggestions, or improvement ideas that you provide regarding the Service may be used by us without restriction or obligation to you.

9. Service Availability

We shall use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee uninterrupted, error-free, or continuous access, as the Service depends on external networks, infrastructure, and third-party services beyond our control.

The Service may be temporarily unavailable due to scheduled maintenance, system updates, emergency repairs, or force majeure events. We shall endeavour to notify you in advance of any planned downtime via the Website or email.

We shall not be liable for any losses or damages arising from temporary unavailability of the Service, provided we have acted in good faith and taken reasonable measures to restore access promptly.

10. Warranties & Disclaimers

10.1 Our Warranty

We warrant that the Service shall perform materially in accordance with its published documentation during your subscription period. This warranty does not apply to issues caused by your misuse, unauthorized modifications, third-party software, or circumstances beyond our reasonable control.

10.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.3 Your Warranties

You represent and warrant that: (a) you have the legal authority to enter into these Terms; (b) your use of the Service will comply with all applicable laws; (c) you have obtained all necessary consents for the processing of Personal Data through the Service; and (d) if acting on behalf of an organization, that organization accepts full responsibility for your actions and any breach of these Terms.

11. Limitation of Liability

To the maximum extent permitted by the laws of the Kingdom of Saudi Arabia:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or business interruption, however caused.
• Our total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall be limited to the total Subscription Fees actually paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.
• For claims arising from a single incident or a series of connected incidents, liability shall not exceed the Subscription Fees paid in the calendar month immediately preceding such incident.

Nothing in these Terms shall exclude or limit liability for fraud, willful misconduct, or any liability that cannot be excluded or limited under applicable Saudi law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Alrabt Aldhaki Company for Information Technology, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights, including Intellectual Property Rights; or (e) any data or content you enter into the Service.

13. Termination

13.1 Termination by Notice

Either party may terminate these Terms at the end of the current billing period by providing at least thirty (30) days' prior written notice to the other party.

13.2 Termination for Breach

Either party may terminate these Terms immediately if:

• The other party commits a material breach that is not remedied within fourteen (14) days of receiving written notice;
• The other party commits a breach that is incapable of remedy, including but not limited to non-payment exceeding thirty (30) days;
• The other party becomes insolvent, enters liquidation, or is subject to any similar proceedings in any jurisdiction.

13.3 Effects of Termination

Upon termination:

• Your right to access and use the Service shall cease immediately;
• All outstanding fees become due and payable;
• We may delete your account and Customer Data after the thirty (30) day export period described in Section 7.3;
• Sections that by their nature should survive termination (including Confidentiality, Data Ownership, Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall continue in full force and effect.

13.4 Our Remedies

In the event of a breach by you, we may, at our discretion: (a) terminate your account; (b) suspend your access for a specified or indefinite period; or (c) take such action against any user within your organization who is responsible for the breach.

14. Technical Support

14.1 Support Availability

We provide technical support for the Service via email at support@taskyinn.com and through our in-app support system. While we endeavour to maintain responsive support, response times may vary based on the nature and complexity of the issue.

14.2 Your Responsibility

Before contacting support, you shall make reasonable efforts to investigate and diagnose the issue independently, including checking our online knowledge base and documentation.

14.3 Maintenance Windows

The Service may be temporarily unavailable during scheduled maintenance or development activities. We shall publish maintenance schedules on our website where practicable. Emergency maintenance may occur without prior notice.

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms shall be governed by, and construed in accordance with, the laws and regulations of the Kingdom of Saudi Arabia, including but not limited to the E-Commerce Law (Royal Decree M/126 of 1440H), the Personal Data Protection Law (Royal Decree M/19 of 1443H), and the Anti-Cyber Crime Law (Royal Decree M/17 of 1428H).

15.2 Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation for a period of thirty (30) days. If the dispute is not resolved within such period, either party may refer the dispute to the competent courts in Jeddah, Kingdom of Saudi Arabia, which shall have exclusive jurisdiction.

15.3 Language

These Terms are published in both Arabic and English. In the event of any conflict or inconsistency between the Arabic and English versions, the Arabic version shall prevail to the extent required by Saudi law.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral.

16.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or through the Website at least thirty (30) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use and terminate your subscription.

16.3 Waiver

No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. Any waiver must be in writing and shall not constitute a waiver of any subsequent breach.

16.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16.5 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.6 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, epidemics, internet or telecommunications failures, or power outages. This provision does not apply to payment obligations.

17. Contact Information

For any questions, concerns, or notices regarding these Terms, please contact us at: